Privacy & Cookies Policy
Privacy
At Phillishayes Cottage, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website or make a booking.
1. Who We Are
This website is operated by Phillishayes Cottage, a self-catering holiday rental in Devon, UK. You can contact us at:
Email: [email protected]
Phone: +44 7970 796870
2. What Information We Collect
We may collect the following personal data:
- Your name
- Email address and phone number
- Home address (for billing purposes)
- Booking details (dates, number of guests, preferences)
- Payment details (processed securely via Stripe)
- IP address and browsing data (via cookies)
3. How We Use Your Information
We use your data to:
- Manage and confirm your booking
- Respond to your enquiries
- Send booking-related emails or updates
- Send you promotional emails which you can opt-out of at any time
- Improve the user experience on our website
- Comply with legal or financial obligations
4. Payments and Stripe
We use Stripe, a secure third-party payment processor, to handle online payments. When you enter your payment details, they are transmitted directly to Stripe and are not stored on our servers.
Stripe may collect personal data such as your name, billing address, payment card details, and email. You can read more about how Stripe handles your data in their Privacy Policy.
5. Data Sharing
We do not sell or rent your personal information or pass it on to third parties for their marketing purposes. Data may be shared only with trusted third parties necessary for providing our services (e.g. Lodgify and Stripe), and only to the extent required.
6. Cookies* (more information below)
We may use cookies to:
- Monitor website traffic
- Remember your preferences
- Improve website performance
You can disable cookies through your browser settings if preferred.
7. Your Rights
Under UK and EU data protection laws, you have the right to:
- Access the personal data we hold about you
- Correct or delete your information
- Object to data processing
- Withdraw your consent at any time
To exercise your rights, please contact us at the email provided above.
8. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites.
10. Updates to This Policy
This policy may be updated occasionally to reflect legal or operational changes. The latest version will always be available on our website.
Cookies Policy
Phillishayes Cottage uses cookies to enhance your browsing experience and improve the functionality of our website.
What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They help websites function properly, remember your preferences, and provide anonymised tracking data.
Types of Cookies We Use:
- Essential Cookies – These are necessary for basic site functionality, such as enabling booking forms or navigation.
- Performance Cookies – These help us understand how visitors interact with the site by collecting anonymous usage data (e.g. Google Analytics).
- Functionality Cookies – These remember your preferences to provide a more personalised experience.
How to Control Cookies
You can manage or disable cookies in your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use some features on our website.
Third-Party Cookies
Some cookies may be placed by third-party services such as Lodgify or Stripe to support features like secure payments or availability calendars. These services have their own cookie and privacy policies.
By continuing to use our website, you consent to the use of cookies as described in this policy.